Refund Policy
Refund policy
EXCHANGE/RETURN POLICY
All sales are final.
NO EXCEPTIONS – we are a small, handcrafted by order studio and we ship directly from our atelier in the Ecuadorian Andes to your home. If you do not know your exact hat size, please visit a professional hat maker near you to get measured – there are no exchanges or returns.
Damages.
Luisa Hat Studio is not liable for any products damaged or lost during shipping.
For U.S. orders, we highly recommend you acquire the DHL product insurance at check out. If you do so and receive your order with any damage, please contact the shipment carrier to file a claim.
